Job Details

Customer Service Representative **Job Number**

: 188617 If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressives call center team. Taking inbound calls, youll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. Well provide paid training along with continued coaching, so youll feel confident serving our customers. This is a remote position. **Customer Service Representative-** support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products * Two years of post-secondary education or higher

* Instead of the above, two years of relevant work experience

* **Sales only:** Property & Casualty license; if youre not already licensed, youll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

* **Homeowners insurance roles only:** Property & Casualty license; if youre not already licensed, youll have the opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

* $16.85 - $19.65/hour depending on experience

* Gainshare bonus up to 16% of your eligible earnings based on company performance

* An additional 10% when you work evening or weekend hours

* Performance-based rewards

* Additional incentive if you have a Property & Casualty license

* Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role

**Primary Location**

: United States-Arkansas-Ft Smith