Job Details

Job Description:

Pay Range: $16.62 - $21.62

• Provides customer service support to customers utilizing effective relationship management skills.
• Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing, BRC) and communicate.
• as needed to ensure high customer satisfaction.
• Resolve basic customer service activities including investigating and performing root cause analysis under direction and supervision.
• Process customer returns and monitors to ensure the product is received.
• Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives.
• Complete all documents for customer credits for SOX key controls.
• Other incidental duties; Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts.

• Good computer skills including usage of MS Office Suite.
• Good written and verbal communication skills and interpersonal relationship skills.
• Ability to work in a fast-paced environment.
• Substantial knowledge and understanding of Client policies and procedures.
• Moderate knowledge of Client products and customers.
• Good computer knowledge of ERP applications (e.g JDE).
• Ability to manage confidential information with discretion.
• Excellent customer service skills with the ability to negotiate and resolve difficult situations.
• Excellent problem-solving skills.
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives.
• Strict attention to detail.
• Must be able to work in a team environment under minimum supervision, including inter-departmental teams, and with other departments.
• Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of the environment and prevention of pollution under their span of influence/control
• Call center experience and med device experience - Highly Preferred.

• Education and Experience: H.S. Diploma or equivalent 2 years experience previous related experience Required and Experience with an ERP software (e.g JDE) Required Bachelor's Degree or equivalent Preferred.