Job Details

TrinityRail is searching for Customer Service Manager in Jonesboro, AR! We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop.

What you'll do:

• Responsible for end-end sales, operations & planning processes
• Serve as the point of contact between the plants and customers
• Review all documents prior to inbound inspection; outbound disposition
• Develop standard operating procedures for all costumer-facing processes
• Monitor and track shop car turnaround times
• Participate in weekly calls with corporate regarding plant activity and car flow updates
• Ensure accurate status of all cars in Railcar Rx
• Answer questions regarding the status of car flow
• Manage all inbound and outbound
• Manage the Revenue forecasting
• Supervise 3-6 employees directly
• Develop alternate method(s) for digitizing car documentation

What you'll need:

• Bachelor's Degree or equivalent combination of education and experience
• 5+ years in the transportation/ logistic field
• 5+ years in the customer service field
• Experience managing teams
• Highly functional in all Microsoft Office products
• Excellent to multi-task in a fast-paced environment
• Ability and desire to work in a team environment